General terms and conditions of sale

General conditions of sale

Scope and provider.
These general conditions of sale apply to sales contracts concluded online via the site (us) and its customers (you).

Conclusion of the contract:
In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after having visualized the detail of it, and in particular its total price, and having had the possibility of correcting any errors.

The language proposed for the conclusion of the contract is French.

Acceptance of GCS:
Before entering into a contract with us, you must read the GCS and accept it by clicking on the corresponding box in the order process.

The contracts concluded on our website (data relating to your order and CGV in force on the day of your order) are archived for a duration of 10 years. You can access the archived contracts by sending an e-mail to or by postal mail addressed to L’artisan du tapis, 7-rue Montcalm, 75 018 Paris, France.

VAT is included in the prices displayed on our site at the legal rate currently applicable. The prices mentioned on our site are indicated all charges included, in euros. They include shipping costs. Any additional costs that may be charged to you are indicated before the conclusion of the contract.

The products put on sale on our site can only be delivered in France, Belgium and Monaco.

The delivery time is 4 to 5 days. If the delivery time of a product is longer, this information will be indicated on the relevant product page.

The following means of payment are made available to you to pay the purchases made on our site:

Bank card
Bank Transfer in advance

Please note that the delivery of the goods will take place after receipt of your payment by our services. To receive your products as quickly as possible, we advise you to pay your purchases by credit card.

Reservation of title:
The transfer of the property will take place after full payment of the price.

Transfer of risks:
The transfer of the risks of deterioration or loss of the goods will take place upon receipt of the goods delivered.

Right to retract:
You have the right to withdraw from this contract without giving reasons within 14 days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier designated by you, physically takes possession of the property.

To exercise the right of withdrawal, you must (notify your decision to withdraw this contract by means of an unambiguous declaration (eg letter sent by post, fax or e-mail).

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication concerning the exercise of the right of withdrawal before the expiry of the period of withdrawal.

Effects of withdrawal:
In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including delivery charges (except for additional costs arising from the fact that you have chosen a method of payment delivery other than the less expensive standard delivery mode offered by us) without undue delay and in any case no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same means of payment as you used for the original transaction, unless you specifically agree to a different means; in any case, this reimbursement will not incur any costs for you. We may defer repayment until we receive the property or until you have provided proof of shipping the property, whichever is the earlier.

You must return or return the property to us without undue delay and in any case not later than fourteen days after you have given us your decision to withdraw from this contract. This period shall be deemed to have been complied with if you return the property before the expiry of the 14-day period. You will have to bear the direct costs of returning the property.

For items purchased by consumers on and entitled to the legal right of withdrawal, we grant an extended right of return thirty (25) days from delivery. The provisions of this Article shall not affect the right of withdrawal.

Exercise of the right of withdrawal is excluded for the following products and services:
Products made according to consumer specifications or clearly personalized.

We recommend that you return the products by registered mail with acknowledgment of receipt so that you can keep proof of your shipment in case of a problem.

For a faster processing of your return, we recommend you to announce your decision to withdraw before returning the product, by contacting our workshop at

Legal Warranty:
The legal warranty is in accordance with the law. The rights referred to in Articles L.211-4, L.211-5, L.211-12 of the Consumer Code and Articles 1641 and 1648 paragraph 1 of the Civil Code apply. Please consult the latest version of these texts on the website:

You can address your complaints to our customer service by email to the address or by postal mail addressed to L’artisan du tapis, 7, rue Montcalm, 75 018 Paris, France.

Data protection:
Please check our privacy policy.

Legal Warranty

Legal Warranty:

The legal warranty is in accordance with the law. The rights referred to in Articles L.211-4, L.211-5, L.211-12 of the Consumer Code and Articles 1641 and 1648 paragraph 1 of the Civil Code apply. Please consult the latest version of these texts on the website

VAT for e-commerce - Online shopping

Not subject to VAT Article 293-B of the CGI.

Privacy Policy

The website at (‘the site’) is operated by National Enterprise Network, a trading name of L’artisan du Tapis à Paris (‘we or us’), registered in Paris (France) and Wales under number
and at the registered address Road 7, rue Montcalm 75 018 Paris (France).


Director: Ali Yousefi Chtabi
Address: 7, rue Montcalm – 75 018 Paris
Phones: or

Webmaster: DS

Server: OVH
SAS au capital de 10 000 000 €
RCS Lille Métropole 424 761 419 00045
Code APE 6202A
N° TVA : FR 22 424 761 419
Siège social : 2 rue Kellermann – 59100 Roubaix – France.
Fondateur: Octave KLABA
PDG: Laurent Allard

If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at our office address, using the contact us form on the site or email us at You may telephone us on
between the hours of 9am and 20pm Monday to Friday.

Your privacy is very important to you and us. We are committed to protecting your privacy and we shall only use data relating to you in the manner set out in this privacy policy. We will only use your personal information in a way that is fair to you.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. In particular, we store your personal details on a secure server. We use firewalls on our servers.

Data that we collect:
We may collect the following information when you send an email to us or contact us through the site: your name, email address, postal address, telephone number and the particular details of your enquiry. We use this information to respond to your enquiry, to send you information about us or the site, to send you our newsletter and if we have any queries.

Other uses of your personal information:
We may use any of the information which you provide to us in order to send you information about products or services which we think would be of interest to you. If you would prefer not to receive particular information, please inform us of this by sending an email to We shall not disclose your personal information to third parties without obtaining your prior consent (unless we are required to do so by law).

The site may contain links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those other sites.

Any material changes to the way in which we use your data will be described in future versions of this privacy policy. Each time you enter the site, you agree that the privacy policy current at that time shall apply to all information which we hold about you.

By using the site, you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this Policy.